Frequently Asked Questions (FAQs)

How long will it take to receive my order?

Once you have placed your order, it will be processed and shipped within 24-48 business hours. Our unique relationship with suppliers allows us to offer direct shipping from the factory, cutting costs and environmental impact dramatically. Depending on the items you ordered, your order will arrive within 7-25 business days.

How can I track my order?

Once your order has been shipped, you will automatically receive an email with your order details and tracking number (usually within 48 hours of placing your order). For questions regarding shipping and order tracking, feel free to email us at

My package has not arrived yet, is this normal?

Due to high demand and international freight requirements, shipping may be delayed. If you have any questions or concerns about your order, please email us at

My order arrived damaged, can I get a refund? 

In rare cases, products may become damaged in transit. If that's the case, please email us at with pictures of the damage and we will replace your order or issue you a full refund immediately.

I am not satisfied with my order, can I return it?

In the case that you are not satisfied with your order, email us at and we will make it right immediately. We rely on repeat business and will do everything we can to make sure you are satisfied.

How do I contact you?

For fastest response, please email us at  We typically respond within one business day.  Most of the time within a few hours.

Can I trust you?

Absolutely. We accept payment by credit card via the strongest financial encryption technology on the market, as well as via PayPal. Additionally, Great American Griller is constantly monitored by a team of customer service experts to ensure the utmost satisfaction of our customers.